Frequently asked questions
Find clear answers to common questions about ordering, delivery, subscriptions, quality, and support. This page is designed to give you quick, straightforward information so you can shop with confidence and avoid delays or confusion.
Delivery Questions
Do you offer same-day delivery?
Yes. We offer same-day delivery within selected local zones. Orders must be placed before the daily cut-off time to qualify. Orders placed after the cut-off will be delivered the next working day.
What are your local delivery areas?
We deliver to defined local postcode zones. During checkout, simply enter the recipient’s postcode to confirm availability and delivery cost.
Do you deliver nationwide?
Yes. We offer UK-wide delivery via Royal Mail, including standard and express options. Delivery times will vary depending on the service selected at checkout.
How much does delivery cost?
Delivery charges depend on:
The delivery location (local or nationwide)
The selected delivery method (standard, express, same-day)
All delivery fees are clearly displayed before payment — no hidden charges.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking information. You can also track your order via your account dashboard.
What if my flowers arrive damaged or late?
We take quality seriously. If your order arrives damaged or significantly delayed, please contact us within 24 hours with photos, and we will investigate and offer a suitable resolution in line with our refund policy.
Can I choose a specific delivery date?
Yes. You can select your preferred delivery date during checkout. While we aim to deliver within the selected date window, exact time slots cannot always be guaranteed unless specified.
Quality Issues
What should I do if my flowers arrive damaged?
Contact us within 24 hours of delivery with clear photos of the issue. We will assess the situation and offer a replacement or refund in line with our quality guarantee.
Do the flowers look exactly like the photos on the website?
We aim to replicate designs as closely as possible. However, flowers are natural products and slight variations in colour, size, or arrangement may occur. If a specific stem is unavailable, we may substitute it with an equal or higher-value alternative.
Do you use artificial preservatives or chemicals?
We use standard floral conditioning treatments to maintain freshness during transport. We do not use harmful chemicals that affect flower quality or safety.
How long will the flowers last?
With proper care, most arrangements last 5–7 days, and often longer. Longevity depends on the flower type and how well care instructions are followed.
How are the flowers packaged to protect quality?
All arrangements are carefully wrapped and secured to prevent movement during transit. For nationwide delivery, protective packaging is used to maintain freshness and minimise damage.
What happens if a specific flower is out of season?
If a flower shown in the image is unavailable due to seasonality or supply issues, we substitute it with a similar stem of equal or higher quality while maintaining the overall look and value.
Ordering issues
Can I place an order without creating an account?
Yes. Guest checkout is available. However, creating an account allows you to track orders, save addresses, and manage future purchases more easily
Can I amend or cancel my order after placing it?
Orders can be amended or cancelled only if they have not yet been prepared or dispatched. Contact us immediately after placing the order. Once production or dispatch begins, changes may not be possible.
I entered the wrong delivery address. What should I do?
Contact us as soon as possible. If the order has not been dispatched, we can update the address. If it has already been shipped, additional charges may apply for redelivery.
Do you offer discount codes or promotional offers?
Yes. Promotional codes can be applied at checkout. Only one code can usually be used per order unless stated otherwise. Invalid or expired codes will not apply.
What payment methods do you accept?
We accept major debit and credit cards via Stripe, as well as Klarna for flexible payment options. All payments are processed securely.
I didn’t receive an order confirmation email. What should I do?
First, check your spam or junk folder. If you still haven’t received confirmation, contact us with your name and payment details so we can verify your order status.
Subscription questions
How does the flower subscription work?
Choose your preferred plan (weekly, bi-weekly, or monthly), select the size or budget, and we’ll deliver fresh seasonal arrangements automatically on your selected schedule.
Can I choose the exact flowers in each delivery?
No. Subscription arrangements are curated using seasonal flowers to ensure freshness and value. This allows flexibility based on availability while maintaining quality and style.
Can I pause or skip a delivery?
Yes. You can pause or skip a delivery from your account dashboard before the billing cut-off date. Requests made after processing may not apply to that cycle.
Can I cancel my subscription anytime?
Yes. You can cancel your subscription at any time before the next billing date. Once a payment has been processed, that delivery will still be fulfilled.
When will I be charged?
Payments are processed automatically based on your chosen delivery frequency. Billing typically occurs shortly before dispatch.
Can I change the delivery address for a subscription?
Yes. You can update the delivery address in your account before the next billing cut-off. Address changes after dispatch may not be possible.
General Questions
Do you offer corporate or bulk orders?
Yes. We provide floral arrangements for offices, events, and corporate gifting. For bulk or recurring business orders, please contact us directly for tailored pricing and availability.
Do you provide flowers for weddings or special events?
Yes. We create bespoke arrangements for weddings, baby showers, birthdays, and other special occasions. Advance booking is required to secure your date.
Are your flowers sustainably sourced?
We aim to work with trusted suppliers who follow responsible sourcing practices. Seasonal flowers are prioritised to reduce waste and maintain freshness.
How can I contact customer support?
You can reach us via our contact form, email, or phone during business hours. We aim to respond to all enquiries within 24 hours.
Other way to contact us
Our Customer Delight team is always here for you. Just get in touch using one of the buttons below.